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Quick Reference Guides

Application Notes / Online Email Training

General

  • T1252 - Drag-drop e-mails using Windows 11
  • T1216 - Update Office 2016 crashing NEO products solved for NEO Pro 6, NEO Pro 5 and NEO Find - June 2016
  • T1212 - NEO on hi-resolution screens
  • T1184 - Upgrading your system to Windows 10
  • T1208 - NEO crashes at startup
  • T1155 - About our product mix: NEO Find and NEO Pro
  • T1200 - How to maintain categories using Track Your Sent and NEO Pro
  • T1178 - Rules option not available on the Tools menu
  • T1012 - Duplicate messages appear or messages do not disappear when deleted
  • T1183 - Duplicate messages when using Outlook 2007 with SP2
  • T1189 - Columns in message listing reduced to minimum size
  • T1156 - Error occurs when Opening, Replying or Forwarding a message
  • T1047 - Exchange 2000 - automatic sync not working (must sync manually)
  • T1136 - Font problems on New messages, Replies and Forwards
  • T1059 - IMAP accounts are supported as from NEO Pro 4.0
  • T1147 - NEO appears to be missing folders and messages
  • T1128 - NEO button vanished from Outlook Toolbar / Autostart with Outlook Fails
  • T1006 - NEO does not check for new messages when it first starts
  • T1058 - NEO icons appear inconsistent or blotchy
  • T1004 - NEO isn't showing some of the message stores in your Outlook profile
  • T1045 - NEO's Main Menu and Toolbars disappear
  • T1062 - Other add-in programs - behaviour of NEO with Outlook COM add-Ins
  • T1162 - Outlook 2007: Lag in opening Reply/Forward and Open editor within NEO
  • T1132 - Outlook Add-Ins that may interact with NEO
  • T1064 - Outlook does not start when starting from Start menu or clicking desktop icon
  • T1138 - Search fails to find recent messages
  • T1042 - Security prompt unexpectedly appears when Replying or Forwarding
  • T1053 - Send/Receive Progress dialog appears when Outlook setting says not to
  • T1152 - Unable to create a Catalog
  • T1130 - URL links do not work from NEO's Reading Pane
  • T1101 - Why Mark Read on move workflow option may not work (Outlook 2000 IMO)
  • T1150 - Xd bit: DEP (Data Execution Prevention) Feature
  • T1197 - Turn off DEP (Data Execution Prevention) feature for NEO Pro

Errors

  • T1253 - Error when (de)activating or renewing NEO licenses: "Invalid binary header. Either incompatible or not a binary message"
  • T1167 - Access Violation Errors - General information and workarounds
  • T1033 - Assertion Failure starting NEO: .. AqDockingBase.pas ..
  • T1161 - Dual Core Processors
  • T1142 - NEO reports that a Personal Folders (PST) file is locked by another application
  • T1140 - Error messages received indicating that your email is improperly configured
  • T1168 - Error: 'Cannot open Clipboard' when copying text from preview pane
  • T1198 - Error: The requested folder was not found (FolderId = xx)
  • T1149 - Error: 'EComponentError - A component named FrameFolderTree already exists'
  • T1011 - Error: '...orgcmdex.dll could not be installed or loaded' starting Outlook
  • T1027 - Error: 80004002-01 communicating with Outlook: The interface to Outlook did..
  • T1029 - Error: 80004005-01 communicating with Outlook: Unspecified error
  • T1039 - Error: 80004005-02: A dialog box is open. Close it and try again
  • T1036 - Error: 80004005-12: A dialog box is open. Close it and try again
  • T1041 - Error: 8002801D-20: Library not registered
  • T1121 - Error: 80040102 - No Support
  • T1054 - Error: 80040107 or M3720
  • T1035 - Error: 8004010F-12: The message you specified cannot be found
  • T1037 - Error: 80040111-01: Class factory cannot supply requested class
  • T1040 - Error: 80040111-02: various error messages
  • T1103 - Error: 80040115-I06: Cannot read message or its properties
  • T1104 - Error: 80040115-U04: Cannot read object for update
  • T1122 - Error: 8004011C-E02: MAPILogon Failed (Unconfigured)
  • T1131 - Error: 8004011D while accessing the user's main Exchange Server mailbox
  • T1105 - Error: 8004011D-I06: Cannot read message or its properties
  • T1123 - Error: 80040401-E02 MAPILogon Failed (Timeout)
  • T1124 - Error: 80040605-E02 MAPILogon Failed (Not Initialized)
  • T1119 - Error: 8004060C - MAPI Logon Failed
  • T1010 - Error: 8004060E - Folder Not Available Offline (when using an OST)
  • T1030 - Error: 8007007E-01 communicating with Outlook: The specified module could..
  • T1032 - Error: 800703E6-01 communicating with Outlook: Invalid access to memory..
  • T1031 - Error: 8007045A-01 communicating with Outlook: A dynamic link library (DLL)..
  • T1125 - Error: 800706BE-02 communicating with Outlook. Remote procedure call failed
  • T1056 - Error: 80070725 - Error communicating with OL. RPC stub
  • T1026 - Error: 80080005-01 communicating with Outlook: Server execution failed.
  • T1148 - Error: Access violation at address 00734566
  • T1001 - Error: 'Corrupt Installation Detected' on install
  • T1143 - Error: 'External exception in EmsmDB32.dll'
  • T1002 - Error: 'List capacity out of bounds EListError' when searching in NEO
  • T1028 - Error: 'MAPI was unable to load the information service PSTPRX.DLL..'
  • T1018 - Error: 'Outlook Command Not Found: Send/Receive'
  • T1065 - Error: 'The add-in .. 'CmdExtN/CmdExtNP.dll' could not be installed or loaded'
  • T1038 - Error: Unable to open the OL window. The set of folders could not be opened.
  • T1133 - Error: 'Unspecified Error ..' on NEO Synchronization with Exchange Server
  • T1102 - Error: Various when connection lost in Cached Exchange Mode (Online mode)
  • T1025 - Error: Various when Outlook cannot be started by NEO
  • T1251 - Error: The message summary record was not found

Database Errors

  • T1160 - Database error: 1 - Database version conflict
  • T1008 - Database Error: 2 or 54 - on files NFL.DAT, NAD.DAT or CSO.DAT
  • T1007 - Database Error: 2 or 54 - on files other than NFL.DAT, NAD.DAT or CSO.DAT
  • T1009 - Database Error: 20 - the MKDE or Btrieve requestor is inactive
  • T1100 - Database Error: 30 -new file format running against old database engine
  • T1144 - Database Error: 3012 or Database Create Error 3012
  • T1145 - Database Error: 3014 or Database Create Error 3014
  • T1057 - Database Error: 5 - the record has a key field with a duplicate key
  • T1046 - Database Error: 81- the MKDE encountered a lock error
  • T1020 - Database Error: 84 - the record or page is locked
  • T1019 - Database Error: 86 or 87
  • T1112 - Database Error: 95 - the database session is no longer valid
  • T1021 - Database Error: 96 - a communications environment error occurred
  • T1223 - Database error: 161 - Maximum number of user count licenses has been reached

How To

  • T1135 - About additional resources for a variety of NEO topics
  • T1116 - About archiving procedures in Outlook and NEO
  • T1139 - About data logging in NEO
  • T1014 - About HTML Reading Pane security in NEO
  • T1153 - About licenses for NEO Find and NEO Pro
  • T1155 - About our product mix: NEO Find and NEO Pro
  • T1137 - About Outlook folders that are not organized in NEO
  • T1003 - About things in NEO we can't easily fix
  • T1170 - How to increase font size in NEO's windows
  • T1117 - How to add and remove Message Stores in NEO Pro
  • T1015 - How to copy NEO data between two computers
  • T1134 - How to designate Outlook folders as Spam folders in NEO
  • T1034 - How to keep NEO synchronized with Outlook
  • T1063 - How to make iHateSpam work with NEO
  • T1024 - How to make NEO work with Outlook if you used Netscape
  • T1049 - How to manage Sync Issues Folders if using Outlook 2003
  • T1118 - How to move a Personal Folders (PST) file
  • T1005 - How to move your catalog
  • T1146 - How to remove a Personal Folders (PST) file From regular synchronization
  • T1013 - How to repair a corrupted MAPI environment
  • T1044 - How to reset the menu, toolbars, View tabs and windows positions
  • T1106 - How to start NEO for best Outlook interaction
  • T1109 - How to upgrade NEO products
  • T1108 - How to work with Encrypted and Digitally Signed messages in NEO
  • T1181 - How to close down NEO Find with Outlook
  • T1182 - How to activate NEO licenses without internet connection
  • T1238 - How to activate enable Full Logging for diagnostics (NEO Pro 8 and NEO Find 4 or later)

Online Help NEO Pro

  • T9000 - NEO Online Help - Welcome and Table of Contents
  • T9001 - NEO Online Help - Overview
  • T9002 - NEO Online Help - Getting Started
  • T9004 - NEO Online Help - Productivity Tips
  • T9005 - NEO Online Help - Options & Customizing
  • T9006 - NEO Online Help - Using with Outlook
  • T9007 - NEO Online Help - NEO Views
  • T9008 - NEO Online Help - Message Basics
  • T9009 - NEO Online Help - Working in the Reading Pane
  • T9010 - NEO Online Help - Quick Filing and Snoozing
  • T9011 - NEO Online Help - Active Mail & To Do
  • T9012 - NEO Online Help - Filtering
  • T9013 - NEO Online Help - New Mail Alerts
  • T9014 - NEO Online Help - Folder List
  • T9015 - NEO Online Help - Outlook Folders
  • T9016 - NEO Online Help - Correspondents and Bulk Mail
  • T9017 - NEO Online Help - Categories
  • T9018 - NEO Online Help - Attachments
  • T9019 - NEO Online Help - Searching
  • T9020 - NEO Online Help - Junk Mail - Spam
  • T9021 - NEO Online Help - Synchronizing with Outlook
  • T9022 - NEO Online Help - Catalogs
  • T9023 - NEO Online Help - Printing
  • T9024 - NEO Online Help - Buying, Registering, Updating
  • T9025 - NEO Online Help - Uninstalling NEO
  • T9026 - NEO Online Help - Common Questions
  • T9027 - NEO Online Help - Reference
  • T9028 - NEO Online Help - End User License Agreement
     
  • T9029 - Notes for Email - End User License Agreement
  • T9030 - Track Your Sent - End User License Agreement
  • T9031 - Single Click Filing - End User License Agreement

Online Help NEO Find

Outlook

  • T1158 - Error 'The address List could not be displayed'
  • T1126 - Importing E-mail from Outlook Express
  • T1127 - Importing E-mail Messages From Other E-mail Clients
  • T1048 - Outlook Performance Tips
  • T1129 - Outlook reports Exchange Extensions is lost
  • T1113 - Outlook reports 'Spooler can't start' error
  • T1120 - Personal Folders (PST) and Offline Folders (OST) file problems
  • T1141 - Repairing Outlook environment problems

Release History

  • NEO Pro 3.0 Build 292 (20 May 2004) - first release
  • T1110 - What's New - NEO & NEO Pro 3.0 Build 292 (20 May 2004)
  • T1107 - What's New - NEO & NEO Pro 3.0 Build 304 (15 Sep 2004)
  • T1111 - What's New - NEO & NEO Pro 3.0 Build 312 (7 Dec 2004)
  • T1115 - What's New - NEO & NEO Pro 3.0 Build 314 (16 Dec 2004)
  • T1159 - What's New - NEO Pro 3.1 Build 374 (12 Oct 2005)
  • T1164 - What's New - NEO Pro 3.2 Build 394 (14 May 2008)
  • T1169 - What's New - NEO Pro 3.2 Build 398 (01 August 2008)

    NEO Pro 4.0 Build 427 (5 November 2008) - first release what's new
  • T1171 - What's New - NEO Pro 4.0 Build 427 (06 November 2008)
  • T1172 - What's New - NEO Pro 4.0 Build 429 (26 November 2008)
  • T1173 - What's New - NEO Pro 4.0 Build 433 (09 December 2008)
  • T1175 - What's New - NEO Pro 4.0 Build 437 (18 December 2008)
  • T1176 - What's New - NEO Pro 4.0 Build 438 (30 December 2008)
  • T1188 - What's New - NEO Pro 4.1 Build 472 (26 January 2010)

    NEO Pro 5.0 Build 511 (8 July 2010) - first release what's new
  • T1196 - What's New - NEO Pro 5.0 Build 530 (9 November 2010)
  • T1199 - What's New - NEO Pro 5.0 Build 540 (10 December 2010)
  • T1201 - What's New - NEO Pro 5.04 Build 568 (9 November 2013)
  • T1207 - What's New - NEO Pro 5.04 Build 573 / 572x (11 March 2015)
  • T1209 - What's New - NEO Pro 5.04 Build 576 (31 July 2015)
  • T1217 - What's New - NEO Pro 5.04 Build 580 (14 June 2016)

    NEO Pro 6.0 Build 603x (26 November 2015) - first release what's new
    build 6xx0: version x86 for 32 bit Outlook; build 6xx1: version x64 for 64 bit Outlook
  • T1211 - What's New - NEO Pro 6.0 Build 605x (30 December 2015)
  • T1213 - What's New - NEO Pro 6.0 Build 607x (2 March 2016)
  • T1214 - What's New - NEO Pro 6.0 Build 609x (25 March 2016)
  • T1215 - What's New - NEO Pro 6.0 Build 612x (23 April 2016)
  • T1216 - What's New - NEO Pro 6.0 Build 614x (13 June 2016)
  • T1220 - What's New - NEO Pro 6.0 Build 618x (21 October 2016)
  • T1221 - What's New - NEO Pro 6.0 Build 622x (4 December 2016)

    NEO Pro 7 Build 701x (19 December 2016) - first release what's new
    build 7xx0: version x86 for 32 bit Outlook; build 7xx1: version x64 for 64 bit Outlook
  • T1222 - What's New - NEO Pro 7.0 Build 701x (19 December 2016)
  • T1224 - What's New - NEO Pro 7.0 Build 702x (12 February 2017)
  • T1227 - What's New - NEO Pro 7.0 Build 704x (28 April 2017)
  • T1229 - What's New - NEO Pro 7.1 Beta Build 705x (11 July 2016)
  • T1230 - What's New - NEO Pro 7.1 Beta Build 707x (21 October 2017)
  • T1231 - What's New - NEO Pro 7.1 Beta Build 709x (3 January 2018)
  • T1232 - What's New - NEO Pro 7.1 Build 712x (22 February 2018)

    NEO Pro 8 Build 822x (6 December 2020) - first release what's new
    build 8xx0: version x86 for 32 bit Outlook; build 8xx1: version x64 for 64 bit Outlook
  • T1244 - What's New - NEO Pro 8.0 Build 822x (6 December 2020)
  • T1246 - What's New - NEO Pro 8.0 Build 824x (24 February 2021)
  • T1248 - What's New - NEO Pro 8.0 Build 826x (22 June 2021)
     
    NEO Pro 9 Build 904x (14 November 2023) - first release what's new
    build 9xx0: version x86 for 32 bit Outlook; build 9xx1: version x64 for 64 bit Outlook
  • T1256 - What's New - NEO Pro 9.0 Build 904x (14 November 2023)
     
    NEO Pro 9 Build 906x (22 January 2024) - update release what's new
    build 9xx0: version x86 for 32 bit Outlook; build 9xx1: version x64 for 64 bit Outlook
  • T1258 - What's New - NEO Pro 9.0 Build 906x (22 January 2024)
     

    NEO Find 1.0 Build 151 (28 November 2008) - first release
  • T1174 - What's New - NEO Find 1.0 Build 163 (17 December 2008)
  • T1177 - What's New - NEO Find 1.0 Build 171 (12 January 2009)
  • T1179 - What's New - NEO Find 1.0 Build 172 (17 January 2009)
  • T1180 - What's New - NEO Find 1.0 Build 180 (16 February 2009)
  • T1202 - What's New - NEO Find 1.0 Build 190 (29 April 2014)
  • T1210 - What's New - NEO Find 1.0 Build 192 (6 August 2015)
  • T1218 - What's New - NEO Find 1.0 Build 194 (14 June 2016)
      <
    NEO Find 3.0 Build 301x (4 April 2017) - first release
    build 3xx0: version x86 for 32 bit Outlook; build 3xx1: version x64 for 64 bit Outlook
  • T1225 - What's New - NEO Find 3.0 Build 301x (4 April 2017)
  • T1226 - What's New - NEO Find 3.0 Build 302x (14 April 2017)
  • T1228 - What's New - NEO Find 3.0 Build 304x (28 April 2017)

    NEO Find 4 Build 422x (6 December 2020) - first release
    build 4xx0: version x86 for 32 bit Outlook; build 4xx1: version x64 for 64 bit Outlook
  • T1245 - What's New - NEO Find 4.0 Build 422x (6 December 2020)
  • T1247 - What's New - NEO Find 4.0 Build 424x (24 February 2021)
  • T1249 - What's New - NEO Find 4.0 Build 426x (22 June 2021)

    NEO Find 5 Build 504x (14 November 2023) - first release
    build 5xx0: version x86 for 32 bit Outlook; build 5xx1: version x64 for 64 bit Outlook
  • T1257 - What's New - NEO Find 5.0 Build 504x (14 November 2023)


"... hands-down the best addition to Outlook I've ever tried."
- Preston Gralla

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