Error messages received indicating that your email is improperly configured
Topic T1140
Applies to All NEO products
Problem Outlook or NEO reports that there are problems with the e-mail configuration on your system.
Description In order for NEO to operate properly there are a number of configuration and setup conditions that must be met. There are a number of error reports that the user may receive when these minimum conditions are not met. The following describes two of the main issues with the e-mail environment configuration that yields serious error reports:
The E-mail program (client) is incorrectly set and is not set as Outlook.
The Outlook environment has serious installation / configuration flaws.
Resolution #1 When Outlook is not set as the default e-mail client, the user will receive the following error when starting NEO:
In addition, the user may receive the following two messages in conjunction with the same error condition:
To correct this fault you can do one of two things:
In the 'Incorrect Default E-mail Program' dialog above, click the 'Change Now' button to switch Outlook to become the default e-mail client. In some instances setting the default e-mail client in this way will result in NEO issuing another '80004005-E01' error dialog. If this occurs, NEO will be unable to open and will close. Simply restart NEO and it should start properly.
You can choose to do this manually via Internet Explorer (IE). To accomplish this do the following:
Start Internet Explorer
Select 'Tools | Internet Options | Programs tab'
Under 'Internet Programs', E-mail:, click the dropdown menu button and from the dropdown list select Outlook as the default email client.
Resolution #2 In certain instances, due to problems with the Windows registry or missing Windows registry keys (CLSID), the Outlook environment is incorrectly installed, initialized or configured yielding the following error message:
