Outlook reports Exchange Extensions is lost

Topic T1129 Applies to All NEO products


Problem

The problem applies to all versions of Outlook. Outlook reports 'Error in registry for "Exchange Extensions"' as below:



Description
This may occur for a number of reasons but the net result is that Outlook has not shut down normally. The most common cause is a power failure. On the subsequent startup, Outlook reports this error in the Exchange Extensions.


Resolution
  1. Often Outlook will self-repair this registry problem with the Exchange Extensions during the first startup after its appearance.

  2. If Outlook does not self-repair this, refer to Knowledge Base article T1141 - Repairing Outlook Environment Problems



Last updated: 10 Feb 2005