How to manage Sync Issues Folders if using Outlook 2003
Topic T1049
Applies to NEO (Std) 3 and NEO Pro 3
Background This topic relates only to users of Exchange Server when using Outlook 2003 with an Offline store (OST) with or without Cached Exchange Mode enabled.
The Outlook Sync Issues folders contain information relating to Outlook's synchronization of Exchange Mailboxes and Outlook offline stores. Note that this does not refer in any way to NEO's synchronization with Outlook stores. These folders are special folders automatically created by Outlook. They appear as follows in the Outlook Folder List (Outlook 2003) when synchronization events occur:
How Sync Folders and their messages appear in NEO Since these are Outlook folders, they also appear in NEO's Outlook View:
Why do the sync messages appear in Active Mail?
In Outlook you may not have noticed these because they don’t appear in the Inbox. However, in NEO, since all incoming messages are shown in Active Mail, Today etc. regardless of their Outlook folder home, they are much more prominent.
How to prevent the messages from appearing in NEO folders
Mark the folders as Spam folders. In the example above, you can see that the Sync Issues folder and the Conflicts folder have been designated as Spam folders. While not Spam per se, when so designated in NEO the messages still appear in the Outlook folders (and in NEO's Outlook view), it's just that they don't also appear in NEO's folders.
To designate as Spam folders in NEO see Knowledge Base article T1134
