Online Technical Support
Available support options:
- Find below everything you need to help yourself through our free resources
- Submit a Support Request
- Request Remote Desktop support
Look in our Knowledge Base
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Other Ways to Help Yourself
Email Efficiency
- Online Email Training - Boost your email efficiency with guaranteed time-savings
Tutorials
- NEO Tour - A quick 4-minute conceptual Flash tour
- Self-paced Tutorials - A collection of topic-specific Flash tutorials
How to...
- Browse our 'How to...' information
Download Quick Reference Guides / User Guides:
- NEO Pro Quick Reference Guide: Letter or A4
- NEO Find Quick Reference Guide: Letter or A4
- NEO Pro User Guide (Letter or A4 PDF format) - Download and print/search
- NEO Find User Guide(Letter or A4 PDF format) - Download and print/search
Frequently Asked Questions
- FAQ - Get answers to frequently asked questions
License Emailer
- Resend License Information - Have your license information sent to you
- There's great information in NEO Help (F1)
- Visit our Knowledge Base
- Find the Help chapters online
Submit a Support Request
If you need personal assistance click 'Get Support' on the Help menu within NEO. During the first 3 months after starting NEO and for members of our Premium Support program we will respond next business day to your request (make sure to enter your Premium Support license information within the email). When you have not subscribed to our Premium Support program you can send us your support request and we will respond on a best effort base.
If for whatever reason, you cannot access NEO's Help menu, please send an email to support@caelo.com.
Each support request must be initiated this way. For subsequent communication on a support issue, use email reply.
Click here for information on the different support options we offer or go to our webshop to join our Premium Support program.
Request Remote Desktop support
Premium Support members only
To optimize your use of NEO or actively assist in resolving problems, we offer remote desktop sharing support. Available to participants of our Premium Support program only. Remote Desktop credits are needed which can be purchased here. To schedule a remote desktop session, click 'Get Support' on the Help menu within NEO and complete the details after selecting the correct option. Make sure you enter your Premium Support license information and Remote Desktop credit details.
How to Make a Feature Request or Comment
We greatly appreciate your feedback, and always look forward to reading it. You can send your feedback to comment@caelo.com or click 'Request Feature or Comment' on the NEO Help menu.
