About Technical Support

Technical Support provides answers to your technical questions about Caelo products.

Self-serve Support

The fastest way to get support is to help yourself.

For orientation type information, you can take a tour of NEO, take our bite-size tutorials, view our How To information, download our user guide, visit our user guide online and read our FAQ. For assistance with problems you can search or browse our Knowledge Base. If needing customer care, you can have your license info resent to you, download previous versions, or send us a feature request or comment.

All of the above is free of charge and available on our support home page.

Personal Support

We offer free personal email support to licensed users of NEO Pro and to users who are evaluating NEO Pro during their active 30-day evaluation period. See how to make a make a support request. We make every attempt to solve your issue within three business days.

While we would like to extend personal email support to all users, we unfortunately do not have the resources. We encourage our NEO Free users to use our self-serve support options.