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Table of Contents



What is NEO Email Finder

Stop Searching, Start Finding Your Emails

Finding messages is a breeze

The only tool NOT searching for your emails

Companion product for Microsoft Outlook

How NEO Works with Microsoft Outlook

A single Catalog for all your Outlook message stores

Indexing and the Catalog

How NEO works with Exchange Server

NEO is a client-side product

You can organize your Mailbox, your PSTs and IMAP message stores

Using your offline message store (OST)

Getting Started

Ways to start NEO

It's best to start NEO Find when Outlook starts and keep it running

NEO Find and the system tray

Start NEO manually

Closing NEO

Closing NEO Find automatically with Outlook

Get help from within NEO

Support and Feedback

Finding Emails

A short introduction to NEO Find

Finding Messages Quickly

Use the Correspondent to find all your messages

Search within a Correspondent folder

Search on Conversation

Free Search

Jump to containing folder(s)

Options & Customizing

Your Addresses

About Your Addresses

Auto-detecting your addresses on catalog creation

Adding and removing addresses


General Options

Reading Pane Options

Formatting Options

Miscellaneous options

Other Ways to Customize

Resizing the Reading Pane

Resizing panes

Changing Folder List sort order

Changing Reading Pane fonts

Moving the View tabs

Undocking and docking views

Adding and changing columns

List pane Name column

Customizing toolbars and the menu

Customize menu and toolbar options

Email Improperly Configured on your computer

Using with Outlook

Switching Between NEO and Outlook

Interacting with Outlook items

Switch quickly to Outlook

Work with Outlook mail folders

Interacting with Contacts and Address Books

When creating new Correspondent folders

How NEO Works with Exchange Server

NEO is a client-side product

You can organize your Mailbox, your PSTs and your IMAP folders

Using your offline message store (OST)

Reminder – Synchronize each time you re-connect to the LAN

Synchronizing with Outlook

How it works ... in a nutshell

Always run NEO

NEO Views

Overview - Views

The power of NEO Find

Using views

Outlook View

Correspondent View

Search View

Working with Messages

Once messages are found

Open a message  (Enter or Ctrl+O)

View message thread  (F7: Search for Conversation)

Reply to a message   (Ctrl+R)

Reply to all respondents in a message   (Ctrl+Shift+R)

Forward a message   (Ctrl+F)

Jump to Folder   (Ctrl+J)

Use message as attachment

File message to another folder   (Ctrl+F)

Mark Read/Unread   (Spacebar / Shift+Spacebar)

Delete a message   (Del)

Moving Back and Forward

Search on Conversation

About 'Conversation'

Deleting Messages

Deleted messages go to Deleted Items

Deleting saved search folders  (Alt+Del)

Undoing Actions

Viewing Message Properties

Message Symbols

Working in the Reading Pane

NEO’s Reading Pane

Reading Pane Options

Clicking Links to Launch Your Browser

Resizing the Reading Pane

Keyboard shortcuts

Changing Reading Pane Fonts

HTML messages

Plain text messages

Microsoft Outlook Rich Text

Choosing the HTML Reading Pane Viewer

What is the HTML Reading Pane?

Which viewer should you use?

More information about Email Security


Filtering Overview

Filter basics

Filtering in NEO Find

How to tell when a filter is on

Clearing a Filter

Folder Lists

Overview to Folder Lists

Folder Basics

Common folder operations

Special folder operations

Finding Folders in the List

Sorting the Folder List

Expanding and Collapsing the Folder List

Top-level folders – New, Current and Dormant

Automatic organization

Manual organization

Folder Properties

General Folder Properties

Top-level folder properties

Correspondent folder properties

Outlook Folders

Overview – Outlook Folder List

Working with user-defined folders

Viewing user-defined folders in NEO

Moving messages to Outlook folders

Copying messages to Outlook folders

Excluding folders from being organized in NEO

Correspondent Folders



Correspondent Folders

Keeping Your Addresses Up to Date

Working with Correspondent Folders

Keeping name folder information up to date

How to update correspondent names

Combine two names / folders

Updating address information

Entering Email Addresses and Names

Renaming Correspondent Folders


Overview - Attachments

Attachment security

Microsoft E-mail Security Update installed

Microsoft E-mail Security Update NOT installed

Opening attachments

Saving attachments

Removing attachments



Entering search words and phrases

Easiest way to start a search

Entering search parameters

How to enter words to search

Search expressions and examples

About word indexing

Automatic background word indexing

Manually updating the word index

Saving Searches

About Search Folders

Working with Search Folders

Searching in a Folder

Excluding Excluded and Deleted Items in Search

Why saved searches are useful

Search on Conversation

About 'Conversation'

Junk Mail - Spam

Excluding Spam Folders from NEO

How to exclude folders from NEO

How it works

Synchronizing with Outlook

About Synchronizing with Outlook

How it works ... in a nutshell

How to stay synchronized

Recommended way to stay synchronized

How to synchronize manually

Choosing message stores to keep synchronized


Catalog Overview

Your first catalog

Multiple catalogs

Catalog Basics

Opening and Closing a Catalog

Opening a catalog

Closing a catalog

Your Message Stores

Message stores defined

Moving or closing your Outlook message store (Personal Folder, PST)

Adding and removing message stores

Set a time limit for older messages in the Catalog

Catalog Properties

General tab

Messages Stores tab

Creating and Deleting Catalogs

Creating a New Catalog

Deleting a Catalog

Catalog Maintenance

Rebuilding a Catalog

Restoring a Catalog from Backup

Backing up and restoring the catalog

Locating and moving the catalog

Buying, Registering, Updating

How to buy NEO Find

How to register your license

Your license

Entering your license information

Transferring your license to another computer

Reinstalling NEO on an existing system

Checking for product updates

Determining Your NEO Version

Uninstalling NEO

Thanks for trying NEO!

Common Questions

Using NEO Find

Downloading, Installing, Licensing ...


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