Welcome to NEO Applies to NEO Free and NEO Pro
3.1
Build 374 12 October 2005
During installation, a copy of
this document will be placed into your installation folder. You can print it
from there if you like.
Two important notes if
upgrading from NEO Pro 3.0
1
- Have you
customized your Toolbars or List Pane columns?
If yes, you may want to make a note of the
changes before proceeding with this installation. This upgrade will reset them
back to their default settings.
2
- Please
rebuild your Catalogs.
Several new features in Version 3.1 (searching
Deleted Items, enhanced word indexing, and the new Importance and Filed
columns) all require a reprocessing of your existing messages. We regret this
inconvenience but can see no way around it.
You can defer rebuilding until later, but the
new NEO features mentioned above will not operate on old messages until you
rebuild.
To rebuild your catalog, click File menu |
Catalog | Rebuild Catalog. Thank you.
Contents
What is Nelson Email Organizer
NEO Free and NEO Pro - One Program
NEO Pro Evaluation
System Requirements
What's New in this Release
Common Questions
Learning about NEO Pro and Getting Help
Contacting Caelo and Email Subscriptions
How to Install
How to Uninstall
What is Nelson Email
Organizer (NEO)
Nelson Email Organizer is a refreshing new
interface for managing and searching email. It automatically organizes your
email into easy-to-access views. On-the-fly word indexing and a web-style
search makes finding messages a breeze - search thousands of messages in
seconds. Message filtering lets you zero in on your important mail quickly.
An alternative interface for Microsoft Outlook
email, NEO works with Outlook Personal Stores, offline Stores and Microsoft
Exchange Server mailboxes. You can compose, reply, forward, send and receive
all from within NEO, and you can switch easily between NEO and Outlook whenever
you like.
NEO Free and NEO Pro -
One Program
NEO Free is a simplified way to use NEO, and
it's absolutely free, forever. NEO Pro has extra features for those needing
more capability.
In Version 3.1 we have included both NEO Free
and NEO Pro as a single program installed on your computer that runs in
either NEO Free mode or NEO Pro mode. NEO Free users can try NEO Pro (and vice
versa) without having to download, install or having to create different
catalogs. They simply switch between the two modes from within the product.
NEO Free is really NEO Pro with the Pro
features hidden from view. From the computer's perspective, NEO is physically
installed as NEO Pro (e.g., in Program Files) and you determine whether it runs
as NEO Pro or in NEO Free mode. The mode you start in depends on whether you
downloaded and installed NEO Free (NEOFreeSetup.exe) or NEO Pro
(NEOProSetup.exe).
NEO Free users can click Try Pro! on the
toolbar (or click Switch to NEO Pro on the Help menu). That starts a 30-day
evaluation of NEO Pro (see next section). During the evaluation period users
can switch between NEO Free and NEO Pro as often as you like. Licensed NEO Pro
users can even switch to NEO Free.
NEO Pro Evaluation
The NEO Pro evaluation is a fully-functional
product. You may try all NEO Pro features free of charge for 30 days using an
evaluation license you will receive when you start NEO Pro. You can purchase NEO Pro at any time. After
the trial period, NEO Pro will no longer start unless you register. Registering
NEO Pro will unlock it for you for permanent use - there is no need to download
again.
If you choose not to use NEO Pro, you can
always use NEO Free.
System Requirements
· Windows
98/Me, Win NT, Win 2000, or Win XP.
· Microsoft
Outlook 98, 2000, 2002(XP) or 2003 installed.
Notes:
* NEO does not work with Microsoft Outlook
Express.
* NEO does not work with IMAP message stores.
* If using Exchange 2000 Server, Microsoft
Exchange Service Pack 2 must be installed; if using Exchange 5.5, Microsoft
Exchange Service Pack 3 must be installed.
* Even though Microsoft Outlook needs to be
installed, it does not need to be running to use NEO. NEO does not interfere
with your use of Outlook in any way.
* If using Outlook 2003, please install
Outlook Service Pack 1. In Service Pack
1 Microsoft fixed defects that caused NEO problems when accessing data in OST
and Cached Exchange Mode. Service Pack
1 can be found at
http://www.microsoft.com/downloads/details.aspx?FamilyId=9C51D3A6-7CB1-4F61-837E-5F938254FC47&displaylang=en.
What's New in this
Release
What's New in Version 3.1:
http://www.emailorganizer.com/products/whatsnew.php
What's New in the latest Build: See Release History section of
http://www.emailorganizer.com/kb/kb.php
NEO Feature Comparison: http://www.caelo.com/products/features.php
NEO Pro Features:
http://www.caelo.com/products/profeatures.php
Common Questions
Connect to
http://www.emailorganizer.com/support/faq.php.
Learning about NEO,
Getting Help, Contacting Caelo
Flash tutorials:
http://www.emailorganizer.com/products/webinars_tutorial.php
Support page:
http://www.emailorganizer.com/support/index.php
Knowledge Base: http://www.emailorganizer.com/kb/kb.php
Purchasing:
http://www.emailorganizer.com/store/index.php
Common questions:
http://www.emailorganizer.com/support/faq.php
NEO Help: Available on the Help menu, or by pressing
F1
Contacting Caelo and
Email Subscriptions
If you are looking for answers to technical
problems, click Send Email to Support on the NEO Help menu. If you are unable
to do that, send an email to customercare@caelo.com.
To subscribe to our mailing lists, connect to
http://www.emailorganizer.com/subscribe.php.
How to Install
Download the setup program (NEOFreeSetup.exe
or NEOProSetup.exe) from our download page and save it on your computer. Close
all applications (it's especially important that Outlook and previous versions
of NEO or NEO products are closed), then double-click the downloaded file and
follow the directions.
The mode you start in depends on the SetUp
program you installed, but you can switch between modes from within the product
(see Help menu).
Note that NEO 2.5, NEO 3 (Standard) and NEO
Free/ProPro 3.1 are all separate programs that operate in completely separate
areas of your computer, and can run concurrently. When updating a previously
installed NEO Pro 3, install it over the same file location as before - there
is no need to uninstall before updating.
How to Uninstall
· Click
Start, then Control Panel then Add/Remove Programs program.
· Select
NEO Pro.
· Click
either Change or Remove (depends on your system). If you click Change, choose Remove
when the dialog appears.
· You
can choose whether or not to remove your catalog data. If you believe you will
not be using NEO again, then choose to remove it.
· Also,
it helps us to know why you are uninstalling NEO Pro. We'd appreciate it if you
click the box to give us a reason.
We hope you enjoy our product!
The Caelo Team
Copyright 2005 Caelo Software Inc. All rights
reserved.