Database error: 1 - Database version conflict

Topic T1160 Applies to All NEO Products


Problem

You are unable to create a NEO Catalog.

Description

This may be caused by a conflict in Btrieve database versions on the PC. The problem may be resolved by using local copies of the database files in question.

Resolution

Start Windows Explorer and navigate to the NEO install directory, which by default is at C:\Program Files\NEO Pro.

In this directory, you will find three files that we initally install with an 'x' at the end of the name. These files are:

W32mkdex.exe
W32mkrcx.dll
Wbtrv32x.dll

Make a copy of these three files within the NEO Pro directory and make sure
they are renamed as follows (i.e., remove the 'x'):

W32mkde.exe
W32mkrc.dll
Wbtrv32.dll

Once the files are renamed, please do the following:

If this does not fix the problem for you, please contact us. There are other steps that can be taken.


Last updated: 18 Jan 2006