Common Purchasing Questions
If your question isn't answered below, please email us.
How much does Nelson Email Organizer (NEO Pro) cost? What about discounts?
NEO Pro: Single seat price - 69.95 USD
Check out our purchase page for upgrade pricing and promotional coupons. You’ll find volume discount pricing on our volume pricing page.
What currencies can I purchase NEO with?
Presently we are offering NEO in US and Canadian currencies. Purchases made in Canadian dollars are calculated at current exchange rates.
What methods of payment are available?
You can purchase online using your credit card over a secure connection. You can also arrange to pay using a check or corporate purchase order. Use our offline purchase form for individual orders.
For volume pricing information call our Corporate Licensing Group toll-free at 1-866-810-6650 (US/Canada) or 1-604-269-9006 (international) or submit a request online via our Get info page.
What are the steps in purchasing NEO Pro?
Start on our Buy Now page. Decide which NEO product/upgrade to purchase, click the respective ‘Enter Store’ button on our Purchase page, then follow the directions provided.
When your payment transaction has completed, you will be sent an email that details the transaction and includes your license info.
Enter your license information (see next item).
Print and save your license information in a safe place in case you need it later.
How do I license NEO Pro?
When you purchase NEO you will be sent a license code and key. These two components work together. If you change any part of either one, you won’t be registered. Here are the steps:
Click License on the Help menu. If your evaluation period is over you can click a register button when you start NEO.
Enter your license code and license key exactly as provided to you, including upper and lower case. It's easiest to copy and paste it from the email message containing it.
Click validate.
If invalid, check the email message you received it on and try it again.
We recommend you print and save the message containing your registration information in case you need it later.
Do I get upgrades for free?
As a licensed user you are entitled to all versions of the same major version level. For example, if you purchased version 3.0, you are entitled to free upgrades for all 3.x versions (e.g., ... 3.5, 3.6, etc.).
We offer attractive upgrade pricing to upgrade to another major release (e.g., 3.6 to 4.0).
Am I sent the "final" version?
No we don’t send anything except the license information. The trial version actually is the final version. Enter the license information into the NEO you first downloaded. Simply by entering the license information, the trial period is removed and you’re all set.
Does my license permit me to use NEO Pro on two computers?
Yes. You can use a single copy of NEO Pro on two computers (for example, your desktop and your notebook computers) provided that you are the only user.
Do I have to re-register when I upgrade NEO Pro?
You’ll automatically stay licensed if you are upgrading the same major version (e.g., 3.0 to 3.1).
If you are upgrading to a new major release (for which we offer an upgrade price), you will need to enter new registration information.
Will I stay licensed if I upgrade my computer?
In all likelihood, yes. If not, simply enter your license information again.
What if I lose my license information?
Click Resend License Information on the Support Home page.
