Which upgrade version do I need and where do I find my old license?

 NEO Pro 5 License Screen

If you are running NEO Pro 5 on an evaluation license:

  • Go within NEO Pro 5 to the Help tab and click 'License'.
  • Next to the 'Buy Now' button, you can click to see your previous NEO Pro version and license.
  • You can click the 'Upgrade Now' button to select the correct upgrade in the webshop.
  • You need the license information to complete the purchase - you can copy/paste from here.

If you are still running NEO Pro 3 or NEO Pro 4:

  • Go within NEO Pro to Help | About which will tell you the current version number.
  • Go to Help | License which will show you the current NEO Pro license - you need this license information to upgrade.

If you have any further questions, please contact customercare@caelo.com.